Terms & Conditions

I.D.D.C. Limited

Please read the following important terms and conditions before you buy anything on our website and check that they contain everything you want and nothing that you are not willing to agree to.

A. These terms sets out:
  • Your legal rights and responsibilities;
  • Our legal rights and responsibilities; and
  • Certain key information required by law.
B. Why you should read them:
  • Please ensure you read these terms and conditions carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how to change or end the contract, what to do if there is a problem and other important information.
C. In this contract:
  • ‘we’, ‘us’, or ‘our’ means I.D.D.C. Limited t/a Rooflights & Skylights, Smokevent or National Domelight.
  • ‘you’ or ‘your’ means the person using our site to buy good from us.
  • ‘products’ or ‘goods’ is one and the same.
D. If you have any questions about this contract or any orders you have placed, please contact us by:
  • sending us an email to info@rooflights-skylights.co.uk, info@smokevent.co.uk or info@nationaldomes.com ;
  • filling out and submitting the online contact form available on our website;
  • messaging us on our Live Chat
  • calling us on 01276 450 626. Our customer service lines are open Monday to Friday from 9 am to 5:30 pm.; or
  • by post at Unit 205 Baseboint Business Centre, 377-399 London Road, Camberley, Surrey, GU15 3HL.
Who are we?

We are I.D.D.C. Limited trading as (i) Rooflights & Skylights, (ii) Smokevent and (iii) National Domelight, a company registered in England and Wales under company number 02341977.

Our registered office is at: Fiscal House, 367 London Road, Camberley, Surrey, GU15 3HQ.

Our VAT number is: 413 808 955.

The details of these terms and conditions will not be filed by us. Please print out or save a copy of this contract for your records, as we will not save a copy for you.

How we may contact you.

If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

  • 1. Introduction
    • 1.1. If you buy goods on our website you agree to be legally bound by this contract.
    • 1.2. This contract is only available in English. No other languages will apply to this contract.
    • 1.3. When buying goods on our site you also agree to be legally bound by:
      • 1.3.1. extra terms which may add to, or replace some of, this contract. This may happen for security, legal or regulatory reasons; and
      • 1.3.2. specific terms applying to certain goods where products are ordered to suit specifications and are personalised, also covered in this contract.
    • 1.4. All of the above documents form part of this contract as though set out in full here.
  • 2. Information we give you
    • 2.1. By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. Please see below clause 3 for a summary of the same.
    • 2.2. The key information we give to you by law forms part of this contract (as though it is set out in full here).
    • 2.3. If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.
  • 3. Summary of some of your key rights:
  • The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund, subject to certain exceptions, such as if goods are bespoke and have been made to your specifications.
  • If your product is goods, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:
    • a) up to 30 days: if your goods are faulty, you can get a refund;
    • b) up to six months: if it can’t be repaired or replaced, then you’re entitled to a full refund in most cases;
    • c) up to six years: if the goods do not last a reasonable length of time, you may be entitled to some money back.
  • This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call 0808 223 1133.
  • The information in this summary box summarises some of your key rights. It is not intended to replace the contract below, which you should read carefully.
  • 4. Your privacy and personal information
    • 4.1. We will only use your personal information as set out in our Privacy Policy.
    • 4.2. Our Privacy Policy is available at https://www.rooflights-skylights.co.uk/privacy
    • 4.3. Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.
  • 5. Ordering goods from us - our contract with you
    • Below, we set out how a legally binding contract between you and us is made.
    • How we will accept your order. When you place, and pay for an order on our site, you will be sent an automated email confirming receipt of payment with attached invoice. Once one of our sales team has confirmed the contents of the order and is satisfied that clause 5.2 below does not apply, your order will be deemed accepted. Please read and check your order carefully before submitting it. You will be able to correct any errors before submitting your order to us. Where orders are made to suit, please especially check that there are no errors before submitting the same and ensure your specifications and sizes are accurate to suit your desired outcome. Products or goods which are manufactured to order and specified, or ordered incorrectly cannot be returned, refunded or exchanged.
    • If we cannot accept your order. If we are unable to accept your order, we will inform you of this and your payment will be refunded. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified. This is not an exhaustive list.
    • Your order number. We will assign an order number to your order and tell you what it is in the automated confirmation invoice email. It will help us if you can tell us the order number whenever you contact us about your order.
  • 6. Our Products
    • 6.1. The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’). The goods that we provide to you must be as described, fit for purpose and of satisfactory quality.
    • 6.2. We are under a legal duty to supply you with goods that are in conformity with this contract.
    • 6.3. Products may vary slightly from their pictures. The images of the products on our website or within quotations or emails are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products, as this may vary depending on the device that you use. Your product may vary slightly from those images.
    • 6.4. Product packaging may vary. The packaging of the product may vary from that shown in images on our website.
    • 6.5. Making sure your measurements are accurate. If we are making the product to measurements you have given us, it is the responsibility of the buyer to ensure that these measurements are correct and we have interpreted your requirements and sizes correctly. We shall not be liable for any defect in such goods which arise out of failure or defect in the measurements you provide to us. All rooflights are manufactured to suit individual orders and products which have been specified or ordered incorrectly cannot be returned, refunded or exchanged. Please also see 5.2 above with regards to measurements.
    • 6.6. Product specifications. We shall not be under any liability in respect of descriptions, specifications, weights or dimensions or other matters in relation to the goods contained in any material such as forwarding specifications, drawings, price lists, catalogues, trade publications and advertising materials other than as specified in the contract itself. Where nominal structural opening or builder’s upstand dimensions are quoted, according to information provided by you and to the best of the manufacturer’s knowledge the product specified has the necessary tolerance to suit actual site dimensions. It is your responsibility to ensure that all site dimensions provided are accurate. Please ensure you have double checked that your measurements and specifications are correct before proceeding to Checkout, signing a proforma, or sending us an official purchase order as once the order has been placed, these cannot be returned, refunded or exchanged.
    • 6.7. Product changes. We aim to continuously improve the standard of our products. In this regard we are entitled without notice (save where we are working to explicit specifications from you) to make changes in dimensions, materials and design which are desirable, acting reasonably, without effecting the validity of the contract. You shall have no cause of action in respect of any such change.
    • 6.8. Product compliance. We shall not be under any liability in respect of your compliance with building regulations as a result of the use of our products. You are solely responsible in ensuring the products comply with relevant building regulations for their proposed use. If you require assistance contact our technical department on 01276 450 626.
    • 6.9. Compliance with legislation and regulations. It is the responsibility of the buyer to ensure that the product ordered is appropriate for its application and that its use complies with all current local and national legislation, building regulations, standard, codes of practice and any other requirement for the proposed use. We however reserve the right to amend the product/good specification if required by any applicable statutory or regulatory requirement, and we will notify you in any such event. If you require assistance, please contact our technical department on 01276 450 626.
    • 6.10. Modifications to products. Any modifications to the products supplied will void the warranty.
    • 6.11. Glass. The glass used in the works is of the best quality reasonably obtainable but may have minor imperfections and we shall not be obliged to replace any such glazing that is not covered by the warranty of the glass manufacturer. The standards of blemish acceptability as laid down by the Glass and Glazing Federation shall be used in the event of a dispute. In rare cases toughened glass may experience spontaneous breakage as a result of glass inclusions. We will not be liable to meet any costs associated with breakage due to glass inclusions.
    • 6.12. Electrical components. Electrical components, electrical operating mechanisms, control panels, switches and the like are subject to the manufacturer’s warranty period which, unless expressly identified otherwise, is for the period of one year.
    • 6.13. Polyester powder coating. Polyester powder coating can be subject to inherent colour deviations due to manufacturing and preparation processes meaning the occurrence of colour difference is unavoidable. Where polyester powder coated units have been installed within hazardous environmental conditions such as marine, industrial, or swimming pool, it will reduce the guarantee periods unless specifically agreed prior to ordering. The warranty will not apply if the product has been scratched, abraded or damaged in any way.
    • 6.14. Warranty claims. In the event of warranty claims, I.D.D.C Ltd extends coverage exclusively to the cost of replacement goods. It is important to note that any damages, installation costs, or disposal costs incurred due to the failure of goods replaced under warranty will not be the responsibility of I.D.D.C Ltd. The warranty solely pertains to the replacement of the goods and does not encompass any associated expenses beyond the direct cost of the replacement items. Customers are advised to thoroughly review and understand these terms and conditions before proceeding with any warranty claims, acknowledging the limited scope of coverage provided by I.D.D.C Ltd in such instances.
  • 7. Providing the Products to you
    • 7.1. Delivery costs. The costs of delivery will be as displayed to you on our website or quotation / proforma if applicable.
    • 7.2. When we will provide the products. We will use our best endeavours to ensure the goods are delivered by the estimated delivery date at the address specified by you when you placed your order with us. All delivery dates are estimates only and the time of the delivery shall not be of the essence. All goods are delivered either directly by the manufacturer or by a courier of their choice. We shall not be liable for any loss, damage or expenses sustained by you in consequence of failure to deliver by the estimated delivery date or in consequence of any delay in delivery however so caused.
    • 7.3. How we will provide the products. The products will be delivered by road vehicle to your specified address. Additional carriage charges may be charged where you require special delivery arrangements for example, package consignments to destinations other than the specified address, to remote areas or delivery of products in small batches. We may however be required to deliver the products by instalments. Any delay in delivery or defect in an instalment shall not entitle you to cancel any other instalment however. We do not include for offloading or craneage to the roof area. This is to be organised and provided by you at no cost or risk to us and we will inform you where this off-loading assistance may be required. Please note the weight of the rooflight and plan accordingly ahead of delivery. Some rooflights may be extremely heavy and require specialist lifting equipment to offload, lift to roof, and to position in place, which is to be provided by others at no cost or risk to us. Please note, in the event that unsuitable assistance is provided, we can refuse delivery of the same.
    • 7.4. If we fail to deliver. If we fail to deliver the products, our liability shall be limited to the costs and expenses incurred by you in obtaining replacement goods of similar description and quality in the cheapest market available, less the price of the goods, with the exception of 7.5 below.
    • 7.5. We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event however this will not apply to those items made bespoke or to suit. Circumstances beyond our control, by way of illustration only and without limiting the generality of this clause, include war, terrorism, civil commotion, strikes, lock outs, industrial dispute, shortage of materials, fuel or labour, failure of plant, acts of competent authority, fire and the elements whether affecting us directly or any supplier to or haulier for us. Should any delay continue for more than four months, we may terminate the contract by notice to you, but we shall not be liable to compensate you in damages or otherwise for later delivery where such late delivery is for reasons stated in this clause.
    • 7.6. If you are not at the delivery address when the product is delivered. If no one is available at your address to take delivery, we will get in touch with you directly to reschedule a delivery date. If you have any questions regarding the delivery of your item, please contact us as soon as possible for the delivery options going forward.
    • 7.7. If you do not re-arrange delivery. If, after a failed delivery to you, you do not re-arrange delivery we will contact you for further instructions and depending on the courier, they may charge you for storage costs and any further re delivery costs. If, despite our reasonable efforts, we or the courier is unable to contact you or re-arrange delivery or collection and we have been notified of the same, we may end the contract.
    • 7.8. Where we do not deliver. We do not make deliveries to any addresses outside of the UK. However, we can offer to deliver to the closest Port (within the UK) for you to then arrange your own onward delivery to your desired address. This option is however subject to the Manufacturer’s and/or their designated courier’s terms and conditions. You will separately be responsible for the following charges, arrangements and paperwork, including but not limited to all import and/or export custom clearances, proportionate costs, charges and surcharges for freight, local charges at both origin or destination and more (if applicable). Please note, we do not accept any liability for the goods after being delivered to the port destination requested in accordance with clause 7.9 below and the risk is therefore passed to you to ensure proper arrangements have been put in place. Please get in touch with us further if this is something you wish to consider.
    • 7.9. When you become responsible for the goods. A product which is goods will be your responsibility and delivery deemed completed when the goods are ready to be off-loaded at the delivery address. Off-loading shall be your responsibility entirely and we accept no liability for damage to the goods during the off-loading period, as in 7.3.
    • 7.10. When you own goods. You own a product which is goods once we have received payment in full and you have signed any packing note after examination of the goods upon arrival at the delivery address. Once a clear signature for the delivery of the goods has been given you will be disentitled from making a claim against us or the carrier in respect of damage to the goods. In other words, the risk in the goods passes to you when you take, or a third party notified by you takes, possession of the goods.
    • 7.11. What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, for example, specific delivery instructions. If so, this will have been stated in the description of the products on our website. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
    • 7.12. Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:
      • a) deal with technical problems or make minor technical changes;
      • b) update the product to reflect changes in relevant laws and regulatory requirements;
      • c) make changes to the product as requested by you or notified by us to you.
      but in all cases, we will advise you of the reason.
    • 7.13. We may also suspend supply of the products if you do not pay. If you do not pay us for the products when you are supposed to (see clause 8.4) and you still do not make payment within 14 days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. We will not suspend the products where you dispute the unpaid invoice (see clause 8.5). We will not charge you for the products during the period for which they are suspended. As well as suspending the products we can also charge you interest on your overdue payments (see clause 8.5).
  • 8. Price and Payment
    • 8.1. Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order, our quotation or proforma. We use our best efforts to ensure that the price of the product advised to you is correct. Any quotations provided are valid for 30 days from the date provided to you. However please see clause 12.3 for what happens if we discover an error in the price of the product you order.
    • 8.2. We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
    • 8.3. What happens if we got the price wrong? It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
    • 8.4. When you must pay and how you must pay. We accept payment with Visa, Mastercard, Maestro and American Express via Paypal, Stripe, Google Pay, Apple pay or Klarna and also by bank transfer or BACS. If an alternative means of payment is not listed, please get in touch with us and we can discuss whether this is acceptable to us or not. If you indicate you wish to pay by BACS we will send you our details to the email address you have used to place your order. When you must pay depends on what product you are buying:
      • (a) For goods, you must pay for the products at the time of ordering. We will charge your payment method when you place your order unless you have a credit account with us as per section 8.8.
      We will do all that we reasonably can to ensure that all of the information you give us when paying for the goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy (clause 4.2) or breach of us of our duties under applicable laws, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
    • 8.5. What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.
    • 8.6. Nothing in this clause 8 affects your legal rights to cancel the contract during the cancellation period as set out in [clauses 12 and 13], with the exception of goods made to suit.
    • 8.7. All prices are in pounds sterling (£) (GBP) and include VAT at the applicable rate. The costs of delivery will be as displayed to you on our website, quotation or proforma if applicable.
    • 8.8. Credit Accounts for Trade Customers
      • 8.8.1. Credit Approval:
        • a. All trade customers seeking a credit account must undergo a credit evaluation process by requesting and completing an account application form.
        • b. Approval of credit is at the sole discretion of I.D.D.C. Ltd
      • 8.8.2. Credit Limits:
        • a. Each trade customer will be assigned a credit limit based on the credit evaluation results and the amount you request on your application form.
        • b. I.D.D.C. Ltd reserves the right to adjust credit limits at its discretion.
      • 8.8.3. Payment Terms:
        • a. Invoices will be issued for all purchases made on credit accounts.
        • b. Trade customers are required to make payments by the 20th of the month following invoice.
      • 8.8.4. Interest and Late Fees:
        • a. Late payments may be subject to interest charges at a rate of 1.5% per month.
        • b. I.D.D.C. Ltd reserves the right to charge late fees for overdue payments.
      • 8.8.5. Credit Account Review:
        • a. I.D.D.C. Ltd may periodically review trade customer credit accounts to assess creditworthiness.
        • b. Adjustments to credit limits or account status may be made based on the results of these reviews.
      • 8.8.6. Withdrawal of Credit Privileges:
        • a. I.D.D.C. Ltd reserves the right to suspend or revoke credit privileges at any time without prior notice.
        • b. Grounds for withdrawal may include late payments, breaches of terms, or changes in the customer's financial status.
      • 8.8.7. Personal Guarantee:
        • a. I.D.D.C. Ltd may require a personal guarantee from the trade customer's directors or owners as a condition for credit approval.
      • 8.8.8. Security Interest:
        • a. I.D.D.C. Ltd may seek a security interest in the trade customer's assets as collateral for outstanding credit amounts.
      • 8.8.9. Default:
        • a. Trade customers will be considered in default if payment obligations are not met within the specified timeframe.
        • b. In case of default, I.D.D.C. Ltd may pursue legal remedies to recover outstanding amounts.
      • 8.8.10. Amendments:
        • I.D.D.C. Ltd reserves the right to amend these terms and conditions with notice to trade customers. By applying for and using a credit account with I.D.D.C. Ltd, the trade customer agrees to abide by these terms and conditions. Failure to comply may result in the termination of credit privileges.
    • For larger orders we may offer a further trade discount, decided on a case by case basis, if certain requirements are met. Please contact us for further information.
  • 9. Our responsibility for loss or damage suffered by you if you are a consumer
    • 9.1. Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’) are set out at the top of this contract. They are a summary of some of your key rights. For more information, please:
      • 9.1.1. See clauses 2 and 3;
      • 9.1.2. Contact us using the contact details at the top of this contract; or
      • 9.1.3. Visit the Citizens Advice Bureau website at www.citizensadvice.org.uk or call 0808 223 1133.
    • 9.2. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
    • 9.3. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care; and for defective products under the Consumer Protection Act 1987.
    • 9.4. When we are liable for damage to your property. If we are providing services in your property, we will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the services.
  • 10. Where we are not liable
    • 10.1. Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
      • 10.1.1. Losses that were not foreseeable to you and us when the contract was formed;
      • 10.1.2. Losses that were not caused by any breach on our part;
      • 10.1.3. Losses to non-consumers (see below 10.3); or
      • 10.1.4. Business losses (see below 10.4).
    • 10.2. Condensation. Polycarbonate dome rooflights and glass rooflights and roof lanterns are designed to eliminate thermal bridges and cold spots; there is minimal risk of condensation in normal applications with triple skin rooflights or double / triple glazed glass. However, rooflights are not as well insulated as surrounding roofs, and in extreme situation (including but not limited to the construction phase of a building where there may be large amounts of new plaster, or particularly warm humid environments such as kitchens or bathrooms), risk of condensation cannot be eliminated entirely. Condensation will not damage the rooflight; specification of ventilation options can reduce humidity locally to reduce risk of this occurring. Condensation is a bigger risk with less well insulated options, particularly single skin, which do not comply with Part L Building Regulations. The formation of condensation on the inner skin or between each glazing skin of a rooflight is dependent on environmental conditions such as humidity, internal and external ambient temperature and/or natural/mechanical air movement. We are therefore unable to give absolute guarantees and neither has any representative, the authority to give such a guarantee on the non-occurrence of condensation on any of the products. It is therefore your responsibility to ensure that any installation of polycarbonate or glass rooflights or roof lanterns are suitable for the specific purpose required and is in accordance with all current building regulations. We shall not be held liable for any loss or damage caused by your failure to comply therewith.
    • 10.3. We are not liable for consequential loss. We shall not be liable for any additional labour costs or claims for the consequential loss of any nature whatsoever. No guarantee (expressed or implied) is given as to the fitness of the goods for any purpose other than that specified in the manufacturers manuals and supporting literature, which can be obtained directly from their website.
    • 10.4. We are not liable for business losses. If you are a consumer we only supply the products for you for domestic and private use.
  • 11. Your rights to make changes
    • If you wish to make a change to the product you have ordered please contact us, details provided above, as soon as possible.
    • We will let you know if the change is possible.
    • If it is possible, we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
    • We reserve the right to charge you the reasonable fees incurred, associated with the specification and product changes.
    • Where orders are made to suit, please especially check that there are no errors before submitting the same and ensure your specifications and sizes are accurate to suit your desired outcome. Products or goods which are manufactured to order and specified, or ordered incorrectly cannot be returned, refunded or exchanged.
  • 12. Your rights to end the contract
    • 12.1. You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing, when you decide to end the contract:
      • (a) If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back). If an item is defective or faulty, we want to make this right for you. Please get in touch with us as soon as possible and we will act as an agent between you and manufacturer to discuss options.
      • (b) If you want to end the contract because of something we have done or have told you we are going to do, see clause 12.2;
      • (c) If you are a consumer and have just changed your mind about the product, see clause 12.3. You may be able to get a refund if you are within the cooling-off period, subject to exceptions;
    • 12.2. Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided. The reasons are:
      • (a) we have told you about an upcoming change to the product or these terms which you do not agree to;
      • (b) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
      • (c) there is a risk that supply of the products may be significantly delayed because of events outside our control;
      • (d) we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons; or
      • (e) you have a legal right to end the contract because of something we have done wrong.
    • 12.3. Exercising your right to change your mind if you are a consumer (Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013). If you are a consumer then for most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms. Please note that not every product is subject to this legal right and exceptions may apply.
    • 12.4. When consumers do not have a right to change their minds. Your right as a consumer to change your mind does not apply in respect of:
      • (a) services, once these have been completed, even if the cancellation period is still running;
      • (b) products sealed for quality purposes, once these have been unsealed after you receive them;
      • (c) any products which become mixed inseparably with other items after their delivery; and
      • (d) any products made to specification or personalized to suit.
    • 12.5. How long do consumers have to change their minds? If you are a consumer how long you have to change your mind depends on what you have ordered, how it is delivered and whether or not that right to a refund is applicable in accordance with this contract.
      • (a) Have you bought goods? if so you have 14 days after the day you (or someone you nominate) receives the goods, unless:
      • (i) Your goods are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery; or
      • (ii) Where any of clause 12.4 (a) to (d) apply above, and in this regard, your right to change your mind, request for a return, request for a cancellation or exchange does not apply.
    • 12.6. Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you are not a consumer who has a right to change their mind (see clause 12.1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods is completed when the product is delivered and paid for. A contract for services is completed when we have finished providing the services and you have paid for them. If you want to end a contract before it is completed where we are not at fault and you are not a consumer who has changed their mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided, but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.
  • 13. How to end the contract with us
    • 13.1. Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
      • (a) Phone. Call customer services on 01276450626. Please provide your name, home address, details of the order and, where available, your phone number and email address; or
      • (b) Email. at info@rooflights-skylights.co.uk, info@smokevent.co.uk or info@nationaldomes.com. Again, please provide your name, home address, details of the order and, where available, your phone number and email address.
    • 13.2. Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us in all instances except where the products are faulty. If there is a fault with the products you must allow us, or the manufacturer to collect them from you. Please call customer services on 01276 450626 or email us at info@rooflights-skylights.co.uk, info@smokevent.co.uk or info@nationaldomes.com to arrange collection. If you are a consumer exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.
    • 13.3. When we will pay the costs of return. We will pay the costs of return:
      • (a) if the products are faulty or misdescribed;
      • (b) if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong; or
      • In all other circumstances you must pay the costs of return.
    • 13.4. What we charge for collection. If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection.
    • 13.5. How we will refund you. If you are entitled to a refund under these terms we will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below. We will only process your refund once they have passed a quality inspection by us or the receiving manufacturer, after which we will inform you the details of your refund
    • 13.6. When we may make deduction from refunds if you are a consumer exercising your right to change your mind. If you are exercising your right to change your mind:
      • (a) We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount. If there is a restocking charge applicable for your particular good (which you would have had to tick a box to agree to the same before purchasing the item), we will also deduct this charge from the refund price. Please see returns / refund details as below.
      • (b) The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
      • (c) Where the product is a service, we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.
    • 13.6.1 Returns
      • All returns can only be accepted within 14 days of delivery. All bespoke or made to order goods cannot be returned.
      • Brett Marín, Mardome & R&S Branded Goods in stock
      • In the event of a return, a restocking charge of 35% will be applied to the total value of the returned items. Additionally, a collection fee of £85 will be incurred. This restocking charge is intended to cover handling, inspection, and administrative costs associated with processing returns. Customers are encouraged to carefully review their orders prior to purchase to ensure satisfaction and minimise the need for returns. By proceeding with a purchase, you acknowledge and agree to the application of the restocking charge and collection fee as outlined above.
      • Coxdome, Thermadome, Lunaglaze Branded Goods in stock
      • In the event of a return, a restocking charge of 25% will be applied to the total value of the returned items. Please contact us to arrange a collection. This restocking charge is intended to cover handling, inspection, and administrative costs associated with processing returns. Customers are encouraged to carefully review their orders prior to purchase to ensure satisfaction and minimise the need for returns. By proceeding with a purchase, you acknowledge and agree to the application of the restocking charge and collection fee as outlined above.
      • Non-Return Policy for Goods:
      • Stardome, Starglaze, Astroglaze, Lunaglaze (bespoke), Wendland, Skylantern
      • We at I.D.D.C. Ltd strive to provide high-quality rooflights to our customers. To maintain the integrity of our products and ensure customer satisfaction, we have implemented the following non-return policy:
      • Inspection upon Delivery:
      • Customers are advised to thoroughly inspect their rooflight(s) upon delivery. Any visible damage, defects, or discrepancies should be reported to I.D.D.C. Ltd within 48 hours of receiving the product.
      • Return Eligibility:
      • Returns will only be accepted in the case of manufacturing defects or damages incurred during shipping. Returns for reasons such as change of mind, incorrect measurements, or aesthetic preferences will not be accepted.
      • Refund or Replacement:
      • Upon receiving the returned product and verifying the manufacturing defect or damage I.D.D.C. Ltd will issue a refund or provide a replacement, at our discretion.
      • Non-Eligible Circumstances:
      • Returns will not be accepted in the following circumstances:
      • Any purpose made or bespoke goods including built to order goods.
      • Products damaged due to improper installation or maintenance.
      • Alterations or modifications made to the product by the customer.
      • Returns without proper authorisation.
      • By purchasing from I.D.D.C. Ltd, customers agree to abide by this non-return policy for any purpose made or bespoke goods including built to order goods.
    • 13.7. When your refund will be made. We will make any refunds due to you as soon as possible. If you are a consumer exercising your right to change your mind then:
      • (a) If the products are goods and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the product back from you and once they have passed a quality inspection by us or the receiving manufacturer. For information about how to return a product to us, see clause 13.2; or
      • (b) In all other cases, your refund will be made by the same method payment was made within 14 days of your telling us you have changed your mind.
  • 14. Our rights to end the contract
    • 14.1. We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
      • (a) you do not make any payment to us when it is due and you still do not make payment within 5 days of us reminding you that payment is due;
      • (b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, your delivery address and instructions;
      • (c) you do not, within a reasonable time, allow us to deliver the products to you or collect them from us; or
      • (d) you do not, within a reasonable time, allow us access to your premises to supply the services.
    • 14.2. You must compensate us if you break the contract. If we end the contract in the situations set out in clause 14.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
  • 15. If there is a problem with the product
    • 15.1. How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at 01276 450 626 or write to us at info@rooflights-skylights.co.uk, info@smokevent.co.uk, or info@nationaldomes.com or Unit 205 Basepoint Business Centre, 377-399 London Road, Camberley, Surrey, GU15 3HL.
  • 16. Your rights in respect of defective products if you are a consumer
    • 16.1. See clause 3 for a Summary of your key legal rights.
    • 16.2. Your obligation to return rejected products. If you wish to exercise your legal rights to reject products, you must allow us to collect them from you. Please call customer services on 01276 450 626 or email us at info@rooflights-skylights.co.uk, info@smokevent.co.uk, or info@nationaldomes.com to arrange collection.
  • 17. Other important terms
    • 17.1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within 3 days of us telling you about it and we will refund you any payments you have made in advance for products not provided, provided this does not fall under any within clause 12.4.
    • 17.2. You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
    • 17.3. Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
    • 17.4. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    • 17.5. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
    • 17.6. Which laws apply to this contract and where you may bring legal proceedings if you are a consumer. These terms are governed by the law of England and Wales and you can bring legal proceedings in respect of the products in the English or Welsh courts. If you are a resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country. For example, if you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
    • 17.7. Which laws apply to this contract and where you may bring legal proceedings if you are a business. If you are a business, any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.